SAP CRM

CRM Base Customizing

• Territory Management
• Territory Hierarchy
• Organizational Model
• Business Partner
• ERM (Extended Relationship Management)
• Product master Record
• Product category and Hierarchy
• Business Transaction Processing
• Activity Management
• Transaction Processing
• Partner Processing
• Questionnaires (survey)

CRM Base Customizing

• Actions
• Overview of Pricing in CRM
• CRM Billing Overview

CRM Pricing

• Overview of Pricing
• Condition Technique
• Condition Record

CRM Sales

• Opportunity Management
• Copy Control
• Quotation and Order Management
• Overview Contract Management

CRM Service

• Service Organization Model
• Service Products

CRM Marketing

• Overview of marketing management in my SAP CRM
• Marketing and campaign planning
• Planning and performing marketing projects

Marketing Calendar

• Segmenting business partners
• Marketing attributes
• Segment Builder
• Creating profiles and target groups

CRM MIDDLEWARE

• Middleware overview
• Administration Console
• Business Objects
• Customizing Objects
• Condition Objects
• B Doc Modeler, B Doc Messages
• Replication & Realignment
• B Doc Types,
• Initial data load, Delta load & Synchronization
• Queue registration
• Error Handling and Monitoring
• INTEGRATION BETWEEN R/3 & CRM